The launch of your successful program is just the beginning of our commitment to you. ChannelNet partners with you through development, rollout, and beyond to ensure the complete success of your solutions.

The faster the people supporting the technology learn how to use the new tools, the faster a company will reach the finish line. This is why ChannelNet’s services include a help desk support division, with service that goes way beyond the normal technical support. We call it our eBusiness Support Center (eBSC). The eBSC includes inbound and proactive outbound phone support as well as email support.

Concierge client support

Our eBSC prides itself on happy customers, not on short call times and the volume of calls handled per person. Our professional staff:

Answer calls within 3 seconds on average

Have a 0% abandoned call rate

Offer multilingual support in Spanish and French

Our seasoned staff has a minimum of 3-5 years’ customer service and dealer experience. They have a highly technical and strong creative background. We provide:

  • Dedicated toll-free support phone number and email address
  • Detailed process flows and knowledge base
  • Quality control monitoring
  • Training (launch seminars, webinars, individual tutorials)
  • Technical troubleshooting
  • Marketing and SEO consultation and best practices
  • Reporting
  • Program enrollment
  • User guides, quick reference guides and sell sheets
  • And many other services

When it’s time to roll-out, we’re with you

Channel partners and the people supporting the marketing campaigns play the biggest role in achieving the brand objectives. That is why we have a help desk. Our goal is to ensure that the important people using the solutions have the tools and training they need to be successful. We consider it part of our mission. Our roll-out services include:

  • Training (one-to-one, seminars, webinars, classroom)
  • Enrollment processing
  • Creation of user guides, quick reference guides and sell sheets
  • Compliance monitoring
  • Search engine submission
  • Vanity domain optimization
  • Domain name management
  • Social media site set-up and management
  • Creative services (marketing materials, logo creation/cleanup, asset creation)
  • Email marketing campaigns
  • And more

Turnkey creative services

If you are seeking turnkey marketing campaigns and support, we provide that too. We have the talent to:
  • Write and update your content
  • Create and manage assets (images, videos, etc.)
  • Develop, create and manage promotions and custom coupons
  • Submit local search registrations
  • Conduct online product demonstrations
  • Attend trade shows and help demonstrate your solutions

Training for success

We offer launch and ongoing training to channel partners and the people supporting the marketing campaigns. We will work with you to determine the right blend of learning options for your solution.

Classroom Training

Designed and led by experienced website administrators. Perfect for launches with a large number of administrators.

Online Training

Webinars, on-demand videos and live one-on-one training can be used for launch training, new hires or refresher courses.

Reference Materials

User guides (online or print), knowledge base and FAQs serve as standalone reference materials and are perfect for post-training support.

Results are what you want

(Results are what we deliver.)

We believe tracking and understanding your analytics are critical to your success. Results are what you want. Results are what we deliver.

As part of the design-build process, we will work with you to determine how to best measure success and how to continually improve on that success. We can assist you with measuring your outcomes in the following ways:

  • Metrics setup and scheduling
  • Dashboard creation
  • Training
  • Quick reference guides
  • Strategies for improving analytics
See what ChannelNet can do for you